How long does it usually take for my order to be processed and shipped?
Orders are processed within 1–3 business days.
What is the estimated delivery time after my order has been shipped?
Most orders arrive within 7–15 business days.
Do you offer free shipping on all orders?
Yes, we offer free shipping on eligible orders.
Can I change or cancel my order after placing it?
Yes, if it hasn't been processed or shipped yet.
How can I track the status of my order?
We'll email you a tracking number once your order ships.
What should I do if I receive a damaged or incorrect item?
Contact us within 48 hours with photos of the item.
What is your return and refund policy?
Returns are accepted within 30 days of delivery.
How long does it take to receive my refund?
Refunds are processed within 5–10 business days after approval.
What payment methods do you accept on your store?
We accept major cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Are my payment details safe and secure?
Yes, all payments are protected with secure SSL encryption.
Do your products come with a warranty?
Warranty availability depends on the product.
How can I contact your customer support team?
Use our Contact page or email info.novahometech@gmail.com us anytime.
Do you ship your products internationally?
Yes, we ship to most countries worldwide.
What if my package is delayed during shipping?
Contact us, and we'll help you track your order.
How can I be sure your products are high quality?
We carefully select products that meet our quality standards.